Frequently asked questions
🔧 Device, Phone & Microsoldering Repairs
Q1. Do you fix phones that won’t turn on or have water damage?
Yes! We specialize in board-level repairs and liquid damage recovery. If your device isn’t powering on or another shop said it’s unfixable, bring it to us — we offer microsoldering services across Frome, Glastonbury, Shepton Mallet, and nearby villages.
Q2. Can you repair iPhones and Android phones?
Absolutely. We repair all major mobile brands including iPhones, Samsungs, Google Pixels, and more. Whether it’s a screen replacement, battery issue, or charging port fault, we can fix it — often same-day.
Q3. What is microsoldering and when is it needed?
Microsoldering involves repairing tiny components directly on a device's motherboard. It’s often used to fix phones with no power, data recovery issues, or charging problems — cases where other shops might give up.
💻 Laptop & Computer Services
Q4. My laptop won’t switch on — can you help?
Yes. This is one of the most common issues we see. We can diagnose and fix power faults, faulty RAM, dead motherboards, SSD issues, and more. We also offer free collection from Bruton, Nunney, Catch, and surrounding villages.
Q5. My laptop is overheating and running slow — is it repairable?
Definitely. We can clean and repaste your system, upgrade your hard drive to a solid-state drive (SSD), and boost RAM. Many slow laptops from Wells or Street just need a proper service.
Q6. Can you recover files from a broken laptop or phone?
Yes. We offer data recovery services for laptops, phones, and USBs — even if the device won’t turn on. Whether it’s business files, schoolwork, or photos, we’ll do everything we can to retrieve your data safely.
🖥️ Custom PCs & Support
Q7. Do you build custom PCs for gaming or work?
Yes — we build fully customized PCs for gamers, streamers, designers, and businesses. From performance builds to budget-friendly upgrades, we’ll work with you to design the perfect machine.
Q8. Do you offer lessons for people who aren't confident with technology?
We do. We provide patient, friendly tech training for beginners and elderly users in Shepton Mallet, Frome, and the surrounding area. Whether you're learning to send emails, use Word, or navigate your device, we’ll help you feel confident.
📍 Location, Availability & Services
Q9. Where are you based and which areas do you serve?
We’re based in Evercreech, just outside Shepton Mallet. We cover:
-
Frome
-
Glastonbury
-
Wells
-
Street
-
Bruton
-
Nunney
-
Catch
-
Pilton
-
Surrounding Somerset & Wiltshire villages
-
Q10. Do you offer free collection and delivery?
Yes — we offer free collection and return for customers in our local coverage area. Just let us know your postcode and we’ll arrange everything.
Q11. What are your opening hours?
We’re open Monday to Sunday, 9:00 AM to 9:00 PM — including evenings. We understand tech emergencies don’t stick to a 9–5 schedule.
💷 Pricing, Diagnostics & Turnaround
Q12. How much is your diagnostic fee?
We charge a £35 diagnostic fee, which is fully deducted from the final price if you proceed with the repair. You'll always get a clear quote before we go ahead with any work.
Q13. How long do repairs usually take?
Most phone repairs are done the same day. For laptops and more complex jobs like microsoldering, turnaround is usually 1–3 working days. We’ll keep you updated at every step.